Hairesthetic.com was designed to serve the needs of our clients who seek high quality hair extensions with the most reasonable price. We are located in Torrance, California, but we operate solely online to reduce cost and overhead and to pass on the savings to you.
Mail to:
Hairesthetic.com
2390 Crenshaw Blvd #135
Torrance, CA 90501
Here, we can offer the best in human and synthetic hair extensions and wigs at the most cost efficient means! At Hairesthetics.com, we search our network to find the best qualiuty hair and at the best price. Also, our skilled technicians have been making hair extension pieces for over 10 years.
Please look around and find what you like. This is just a start. We'll be adding more products later on. So please come back again and keep us in your bookmark!
If you have any questions or comments, please forward your inquiries to info@hairesthetic.com
Thank you!
Contact us
Contact Hairesthetics.com by email at info@hairesthetic.com,
We're very good about replying!
Or fill out this contact form and we'll send you a reply right away.
Privacy Policy
We are committed to protecting your privacy. We ourselves are consumers online and therefore we respect your privacy as we do! We use the information we collect about you only to process orders efficiently and to provide a more personalized shopping experience. We do not sell, trade, or rent your personal information to others. Your email address serves as your unique username, and you will only receive emails from us pertaining to your order.
How secure is this website?
Our website uses a secure payment center for secure order processing. Your order information is stored with the highest encryption available, and we do not store any credit card numbers or information after your order.
Credit card orders
We currently accept Visa and Mastercard only. Your order will be processed once your credit card is approved on our secure server. This means that the information you send in is encrypted and can not be read by others during transit. If you choose to use a credit card but don't feel comfortable entering your number over the web, you can call, or e-mail in your order with your credit card information.
Sales tax
Sales tax is only charged to purchases made in the state of California .
California residents are charged our current sales tax percentage at 8 . 25 %.
Do you guarantee safe transactions?
Shopping with us is safe. Every credit card purchase you make from us is backed by our security guarantee.
Do you accept orders from outside the United States?
We are a full time online hair company. That means everything is done online to keep costs low and service our customers the best way we know how. And that's by the web!
Order Fulfillment Time
Most orders are processed and will leave our warehouse within 2-3 working days from the day we receive your order. Depending on the time of day your order is received and the daily order volume we have, it may take one extra day to ship your merchandise. Our guarantee: ”We will ship your package without any unnecessary delay!”
Why does it take 2-3 days to process and leave our warehouse?
When you place your order with us, the merchandise will either need to be made, assembled, or delivered from the vendor. We do not keep all of the merchandise in stock.
Please note: No orders are shipped on Saturday or Sunday.
If we are unable to ship your order due to any special circumstances, we will notify you via e-mail or telephone .
Shipping Information
All of our packages are shipped via UPS for United States . For outside the United States, we ship Post Express Mail Service and sorry, no Fed-Ex.
Although UPS does not guarantee Ground Delivery Service to arrive within a specified time frame, typically they deliver goods to anywhere in the 48 states within 4 - 6 business days and 1-3 business days excluding Saturday , Sunday if you are ordering from CA, NV, UT, and AZ. The package is shipped from the Los Angeles area.
UPS cannot deliver to post office boxes.
Delivery days excluded for UPS: New Year's Day, Memorial Day, July 4 th , Labor Day, Thanksgiving Day, and Christmas Day.
More Shipping Informations
We ship by UPS and Postal First Clas for orders in United States.
For outside of U.S., we ship by Postal Express Mail Service.
Express Mail Service (US Postal Service) : $24.00 (Canada Only)
Express Mail Service (US Postal Service): $36.00 (All other International)
Shipping and handling is not refundable and they are not guaranteed. Package Tracking Numbers We will provide you with the UPS and the Postal Express Mail Tracking number via email when you order with us. So please, ensure your email address is correct.
UPS Ground Transit map
All packages are shipped from Torrance, CA. Delivery time in transit plus 2-3 days processing time to leave our warehouse.
Expedited Shipping Information
Expedited Shipping such as 2nd Day Air, and 3 Day Select is also available at an additional charge. But remember to add the 2-3 days for processing and production time to leave our warehouse. Additionally, if you chose an expedited shipping method such as 2nd Day Air or 3 Day Select shipping and the shipper does not deliver it "on time", we can not refund the expedited shipping charges. Although UPS do es a commendable job overall with their delivery performance, occasionally orders are delayed and even lost. An uncontrollable delay is due to bad weather condition. This delay is beyond theirs and our control. Either way, we cannot refund shipping charges.
Shipping Charges
We have flat shipping charges for all our delivery:
UPS Ground: $8.50
UPS 3 Day Select: $20.00
UPS 2nd Day Air: $27.00
Express Mail Service (US Postal Service)
: $24.00 (Canada Only)
Express Mail Service (US Postal Service): $36.00 (All other International)
Postal First Class Mail: $12.00 (United States only)
(Shipping charges are subject to change without notice)
Wrong Address Information
If the address you gave us has any mistakes causing the delivery company to be unable to deliver the package, we will send your merchandise again but you are responsible for any additional shipping charges.
Order Cancellation
If you wish to cancel an order please email Customer Service Department immediately!
(at info@hairesthetic.com )
10% Cancellation Fee/non-refundable shipping charges
In the event you cancel an order after the merchandise has been shipped and is en route to you, you are responsible for all shipping charges incurred in the transaction and a credit card processing fee of 10% (even if you do not accept the delivery from the shipper) . This is to cover the fee that is charged to us when we process your order with your credit card.
Credit Card Ownership & Authorization
We reserve the right to deny orders that may be fraudulent.
Returns & Exchanges
Refunds?
We allow refunds on items with 10% restocking fee. No refund on shipping charge, no exceptions please. All items for exchange or refund must be received with 14 days after shipping. If the item is returned after the 14 days, it will be sent back to the customer. We will evalute the merchandise to make sure it has not been worn or used. ITEM MUST BE SENT BACK IN ITS ORIGINAL CONDITION.
We would love to have your business, but take your time and evaluate before placing your orders. You can even email us with questions if you're not sure about something. We will get the right answers for you.
Returns & Exchanges
Items for exchange must be sent back in ORIGINAL condition within 14 days after delivery. Customers must email us within 2 days after receiving an exchangable merchandise to return for exchange.
Exchange Instruction:
1) To make an exchange, you must receive a Return Item number( RIN) by email. Items without a Return Item Number will be sent back.
Email us at info@hairesthetic.com and request an exchange. Please provide your order number when you email. It's located on your invoice.
2) After receiving the RIN, send us all the tags, bags, and a copy of the invoice or just write your order number on any sheet of paper with your name and address. Write the RIN number on the invoice and send it in along with the merchandise
3) Take the package to the nearest UPS or Post Office. Customers are responsible for paying the postage to send it back.
Mail to:
Hair Esthetics
2390 Crenshaw Blvd #135
Torrance, CA 90501
Shipping Information on exchanges
Customers must pay shipping on all exchanges both ways.
Internatioal orders
Yes! We do send orders outside of United States Now. We will ship your orders by United States Postal Express Mail Service which will cost $35.00 US. After we ship your package, we'll email you a tracking number to get the up to date status on your package.
Express Mail Service (US Postal Service) : $18.00 (Canada Only)
Express Mail Service (US Postal Service): $30.00 (All other International)
The delivery time will vary, but generally it takes about 5-7 days, plus processing time of 2-3 days. However, there may be some delays due to each country's customs department. We found that the shipping charge to be the most reasonable with the United States Postal Express Mail Services.
Also, keep in mind, since your packages is being shipped from the United States, you may experience additional fees such as Taxes levied by your country. This is out of our control, sorry.
Prices & Availability
Prices and merchandise availability are subject to change without notice.
Site Security
Your credit card information is secure
To make sure you are accessing our secure server before you submit personal financial information, look at the lower left-hand corner of your browser. If you see an unbroken key or a closed lock (depending upon your browser), then SSL is active. To double-check for security, look at the URL or Location line of your browser. If you have accessed a secure server, the first characters of the address in that line should change from "http" to "https."
